Preparing and handling difficult conversations for supervisors and managers

Overview

Delivery method

Virtual classroom

Duration

1.5 h

Audience

Employees

Description

This course equips supervisors and managers with practical tools to handle difficult workplace conversations with confidence. It explores why these discussions matter, what makes them challenging, and how to prepare and communicate effectively through collaboration and active listening. The session also provides strategies for constructive follow-up to ensure lasting positive outcomes.

This session is hosted by AAFC’s Informal Conflict Management Team.